Privacy Policy

Effective date: October 15, 2026

This Privacy Policy explains how Family Cloud Company Limited ("Family Cloud", "we", "us") collects, uses, shares, stores and deletes information when you use NhiLe Social (the "Service"), available at social.nhi.sg. NhiLe Social is a social media management tool that lets a business publish content, manage comments and messages, and view insights for social media accounts that it owns or manages.

In short: we only access the accounts you connect, only for the features you use, and only through official platform APIs. We do not sell your data, we do not use it for advertising, and you can disconnect and request deletion at any time.

1. Who is responsible for your data

Family Cloud Company Limited (familycloud.nhi.sg), 06 Bui Quoc Hung, Tho Quang Ward, Da Nang, Vietnam, is the operator of the Service. Family Cloud is the technology company of NhiLe Holding. Contact: contact@nhi.sg.

2. Information we collect

2.1 Information you give us

Workspace account details: your name, work email address, company name and role.
Content you create in the Service: post text, captions, hashtags, images, videos, schedules and replies.
Messages you send to our support team.

2.2 Information from social platforms you connect

When you click "Connect" and approve access on a platform's official login screen, we receive an access token and, depending on the permissions you grant, the following data for the accounts you select:

Platform	Data we may receive
Facebook Pages (Meta)	Your name and user ID; the list of Pages you manage; Page name, ID and profile picture; posts on the Page; comments and reactions on Page posts, including the commenter's public name and ID; messages sent to the Page; Page and post insights.
Instagram professional accounts (Meta)	Account username, ID and profile picture; media you publish; comments on your media, including the commenter's username; direct messages sent to your account; account and media insights.
TikTok	Your TikTok display name, avatar and open ID; creator settings needed to publish (such as allowed privacy levels and interaction settings); status of videos and photos you publish through the Service; and, if you enable analytics, basic statistics of your own videos.
LinkedIn	Your name, profile picture and member ID; the LinkedIn Pages you administer; posts you publish through the Service; comments and reactions on those posts, including the commenter's name and headline; follower and post statistics for your Pages.
YouTube (Google)	Your channel name, ID and thumbnail; videos you upload through the Service and their metadata; comments on your videos; and channel and video statistics.

We request only the permissions needed for the features you use. You can see and change the permissions on each platform's consent screen.

2.3 Technical information

Log data such as IP address, browser type, pages visited in the Service, and error reports, used to keep the Service secure and working.

3. How we use information

We use information only to provide and support the Service you asked for:

Publish or schedule the content you create to the accounts you choose.
Show comments and messages sent to your accounts, and send the replies you write.
Show insights and reports about your own accounts and content.
Keep your connections working, such as refreshing access tokens and showing connection status.
Secure the Service, prevent abuse, fix problems and respond to support requests.
Meet legal obligations.

We do not sell personal data, use platform data for advertising or marketing profiles, share one customer's data with another customer, or use data obtained through platform APIs to train generalized artificial intelligence or machine learning models.

4. Platform-specific disclosures

4.1 YouTube and Google

NhiLe Social uses YouTube API Services. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service, and your data is also subject to the Google Privacy Policy. You can revoke NhiLe Social's access to your Google account at any time from the Google security settings page.

NhiLe Social's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4.2 Meta (Facebook and Instagram)

We access Facebook and Instagram data through Meta's official APIs, in line with the Meta Platform Terms. You can remove NhiLe Social from your Facebook account under Settings & privacy → Settings → Business integrations or Apps and websites.

4.3 TikTok

We access TikTok through TikTok's official developer APIs. Content is sent to TikTok only after you review it and confirm publishing. You can revoke access in the TikTok app under Settings and privacy → Security → Manage app permissions.

4.4 LinkedIn

We access LinkedIn through LinkedIn's official APIs, in line with the LinkedIn API Terms of Use. You can revoke access under LinkedIn Settings → Data privacy → Permitted services.

5. How we share information

With the social platforms, when you instruct us to publish content or send a reply.
Within your workspace, with the colleagues your business invites to it.
With service providers that host and operate the Service for us (for example cloud hosting and storage), bound by confidentiality and data protection obligations and only to the extent needed.
For legal reasons, when required by law or to protect the rights, safety and security of users, the public or us.

6. Storage and security

Data is transmitted over encrypted connections (HTTPS). Access tokens are stored encrypted and are never shown to other customers. Access to production data is limited to authorized staff who need it to operate the Service.

7. How long we keep data

Data from a connected account is kept while the account stays connected.
When you disconnect an account, we stop accessing it immediately and delete its tokens and platform data within 30 days, unless we must keep some of it to meet a legal obligation.
Insights and other platform data are refreshed regularly and are not kept longer than the platform's policies allow.
When your workspace is closed, we delete its data within 30 days.

8. Your choices and rights

You can access, correct, export or delete your information, or withdraw consent by disconnecting an account. To delete your data, follow the steps on our Data Deletion page or email contact@nhi.sg. We respond within 30 days. Depending on where you live, you may have additional rights under local law, including Vietnam's personal data protection rules.

9. Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect personal data from children.

10. International transfers

Our service providers may process data outside Vietnam. When they do, we take steps to protect the data in line with this policy and applicable law.

11. Changes to this policy

We will post any changes on this page and update the effective date. If the changes are significant, we will notify workspace owners by email.

12. Contact

Family Cloud Company Limited
06 Bui Quoc Hung, Tho Quang Ward, Da Nang, Vietnam
Email: contact@nhi.sg