NhiLe Social

Terms of Service

Effective date: October 15, 2026

These Terms of Service ("Terms") govern your use of NhiLe Social (the "Service"), operated by Family Cloud Company Limited, 06 Bui Quoc Hung, Tho Quang Ward, Da Nang, Vietnam ("Family Cloud", "we", "us"). By creating a workspace, connecting an account or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm that you are authorized to accept these Terms for that business.

1. The Service

NhiLe Social is a web-based tool that lets businesses manage social media accounts they own or are authorized to manage: create, schedule and publish content; read and reply to comments and messages; and view insights. The Service works with Facebook Pages, Instagram professional accounts, TikTok, LinkedIn and YouTube through their official APIs.

2. Eligibility and accounts

3. Connected social accounts and third-party terms

You may connect only accounts that you own or are authorized to manage. When you connect a platform, you also agree to that platform's terms, which continue to apply to your use of it:

We are not responsible for changes, outages or decisions made by these platforms, including limits on what their APIs allow.

4. Your content

You keep all rights to the content you create or upload. You give us a limited licence to host, process, adapt (for example resize or transcode) and transmit your content only as needed to operate the Service and to publish it where you instruct. You are responsible for having the rights to your content, including music, images and trademarks, and for any required disclosures such as branded or paid partnership labels.

5. Acceptable use

You agree not to use the Service to:

We may suspend accounts or remove access to features that are used in breach of these Terms or of a platform's policies.

6. Privacy

Our Privacy Policy explains how we handle personal data. You can disconnect accounts and request deletion as described on our Data Deletion page.

7. Fees

Any fees for the Service are set out in a separate order or agreement with your business. If no fee has been agreed, the Service is provided free of charge and may be changed or limited at any time.

8. Availability and changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may change or discontinue features, and we will give reasonable notice of material changes where we can.

9. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any particular reach, engagement or business result.

10. Limitation of liability

To the extent permitted by law, Family Cloud will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.

11. Termination

You may stop using the Service and close your workspace at any time. We may suspend or end access if you breach these Terms or if required by law or by a platform. When a workspace is closed, we delete its data as described in the Privacy Policy.

12. Governing law

These Terms are governed by the laws of Vietnam. Disputes will be resolved by the competent courts of Da Nang, Vietnam, unless mandatory law provides otherwise.

13. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new effective date, and notify workspace owners of material changes.

14. Contact

Family Cloud Company Limited, 06 Bui Quoc Hung, Tho Quang Ward, Da Nang, Vietnam. Email: contact@nhi.sg